At Soarmigo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and share personal information about you and your clients. It applies to all visitors of our website, users of our services, and anyone who interacts with Soarmigo through our products, platforms, or related technologies.

We may update this Privacy Policy periodically. If significant changes are made, we will notify you by posting an update on our website or contacting you using the contact information you provided. By continuing to use our services after such changes, you agree to the updated terms.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the site or services.

1. Information We Collect.

We collect both personally identifiable information (PII) and non-personally identifiable information (Aggregate Information).

PII includes data that identifies you, such as your name, email address, phone number, mailing address, company name, job title, or payment information. This information is typically provided when you register, purchase a service, submit a form, or communicate with us directly.

Aggregate Information includes technical data like your IP address, browser type, operating system, and browsing behavior on our site. We may collect this data automatically to help us analyze trends, improve the site, and deliver better service.

2. How We Use Your Information.

We use your information to deliver services, respond to inquiries, process payments, improve our offerings, and communicate with you. This includes using your PII to complete transactions, provide customer support, personalize your experience, and send service-related updates or promotional communications (only if you’ve opted in).

If you're using Soarmigo to handle customer communications through automation or AI (such as voice assistants), we may collect and store information shared during those interactions. Clients are responsible for ensuring their own compliance with applicable privacy laws, including obtaining any necessary customer consent before using Soarmigo to collect or process third-party data.

We may share anonymous or aggregated data with third-party vendors, analytics providers, or partners to help us understand usage patterns and improve the performance of our services. We do not sell or lease your personal information.

3. AI & Automation-Specific Notice.

Some Soarmigo services include the use of AI-based communication systems, such as voice assistants or automated call responders. These systems may record, analyze, and respond to customer input. By using these features, you consent to the collection and processing of data exchanged during those interactions.

4. Use of Cookies.

We may use cookies or similar technologies to personalize your experience, analyze site traffic, and remember user preferences. Cookies may store anonymous identifiers and session data. You can control or disable cookies through your browser settings, although some features of our site may not function correctly if cookies are disabled.

Initially, most browsers are configured to accept cookies, but you can adjust your browser settings to decline all cookies or to alert you when a cookie is being sent. Nonetheless, certain aspects of the Site may not function optimally if you opt to disable cookies.

5. Sharing of Information.

We may share personal data with trusted third-party vendors who help us deliver services, such as payment processors, CRM platforms, and technical infrastructure providers. These partners are only given access to the information necessary to perform their tasks and are obligated to handle your data securely.

We may disclose personal information if required to comply with applicable laws or legal obligations, such as court orders or subpoenas. We also reserve the right to disclose information to law enforcement or regulatory authorities if we believe it is necessary to protect our rights, comply with the law, or investigate fraud or abuse.

6. Data Retention and Access.

We retain your personal data only for as long as reasonably necessary to provide our services, support legal or regulatory obligations, resolve disputes, and enforce our agreements.

You may access and update your personal information at any time by logging into your account or contacting us. If you request deletion of your data, we will honor that request to the extent allowed by law, though certain residual or backup copies may remain.

7. Security.

We use commercially reasonable security measures to protect your information from unauthorized access, disclosure, or loss. This includes encryption, firewalls, access controls, and secure data storage. While we follow industry best practices, no method of transmission or storage is completely secure. You are responsible for protecting your own login credentials and securing your devices.

If we become aware of a data breach affecting your personal information, we will notify you promptly and take appropriate steps in accordance with applicable laws.

8. User Choices and Opt-Out.

You may opt out of receiving marketing emails or promotions at any time by following the unsubscribe link included in those messages. Even if you opt out of marketing, we may still send you transactional or service-related communications.

You can manage cookies through your browser settings. Disabling cookies may affect the functionality of our site or services.

9. Children’s Privacy.

Our services are not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it.

10. External Links.

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before submitting any personal information.